Pass the CritiCall.
Without guessing what's on it.
The CritiCall battery is what most 911 dispatch hiring agencies — in California and nearly every other state — use to decide who advances. We cover every subtest, with studio-produced audio for the audio-heavy modules and real-time timed exercises that mirror how the actual test feels.
The test most 911 hiring agencies actually use.
CritiCall is a computer-based dispatcher skills test from Biddle Consulting Group. It's a battery — agencies pick which subtests they administer based on the role they're hiring for. Most applicants don't know which subtests they'll face until they sit down at the testing station.
Why "knowing the format" matters more than studying content
CritiCall is less about knowledge and more about cognitive load under time pressure. The Multitask Interrupt subtest, for example, gives you 15 seconds to make routing decisions while data-entry tasks queue up behind you. The first time most applicants experience that pace is on test day — and they freeze.
The single highest-leverage thing prep does is make the format unsurprising. After 20 minutes with our Multitask Interrupt module, the actual CritiCall version feels like one you've done before.
Every CritiCall subtest. Covered.
Below: every subtest in the standard CritiCall battery. We cover all of them. Most prep platforms cover 3–5; we cover all 13.
Built for the audio. Built for the pressure.
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The only CritiCall prep with studio-produced audio.
Other prep platforms use text-only mockups for audio subtests. We use professionally-produced ElevenLabs audio with realistic dispatcher cadence — the panicked-caller cues, the cross-talk, the back-and-forth between units. The cognitive load you build practicing on real audio doesn't transfer from text.
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Real test mechanics — no shortcuts.
Multitask Interrupt has a 15-second clock that resets between items. Decision Making penalizes hedging. Memory Recall doesn't let you replay. Every module mirrors the real CritiCall mechanics so the test isn't your first encounter with the timing model.
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Per-module mastery tracking.
Below 70% on a module means you're not ready for that subtest. The dashboard flags exactly which modules need more practice so you walk in knowing where your weak spots are — and that you've worked them.
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One price. No upsells.
$99 covers the entire CritiCall battery plus all 11 California POST modules. If your hiring agency uses both — or if you don't know which they'll use — you're covered. No paying twice.
One price. Everything included.
Every CritiCall subtest. Every California POST module. Studio audio across the audio-heavy modules. Lifetime access — including modules and content we ship after your purchase.
CritiCall FAQ.
What is the CritiCall test?
CritiCall is a computer-based dispatcher skills test from Biddle Consulting Group used by 911 dispatch hiring agencies in nearly every state. It's a battery of subtests — agencies pick which ones to administer based on the role.
Which CritiCall subtests does DispatchPrep cover?
The complete battery: Call Comprehension, Data Entry, Decision Making, Memory Recall, Multitask Interrupt, Cross Referencing, Probability/Math, Sentence Clarity, Reading Comprehension, Spelling, Keyboarding, Map Reading, and Audio Discrimination. See the coverage grid above for descriptions.
How is DispatchPrep different from other CritiCall prep?
Three things. First, we cover all 13 subtests — most platforms cover 3–5. Second, our audio modules use studio-produced multi-voice audio, not text mockups. Third, the cognitive-load mechanics (15-second clocks, no-replay audio, dual-task structures) mirror the real test exactly.
How much does it cost?
$99 one-time. That gets you the full CritiCall battery plus all 11 California POST modules — one All-Access price. No subscription, no upsells, lifetime access. 30-day money-back guarantee.
Is DispatchPrep affiliated with Biddle Consulting Group or CritiCall?
No. DispatchPrep is an independent test preparation service produced by Public Safety Prep LLC. We are not endorsed by, affiliated with, or sponsored by Biddle Consulting Group, CritiCall, California POST, or any government agency. We prepare candidates for these tests; we don't administer them.
I'm not in California — is this still useful for me?
Yes — the CritiCall battery is used nationwide. If you're applying to a dispatcher position outside California, the CritiCall coverage is what you'll lean on. The California POST modules are bonus content at no extra cost.